Privacy policy

Last Updated: 30 June 2026

At Velora Fashion, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, place an order, contact us, or subscribe to our updates.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you shop with Velora Fashion, we may collect the following information:

Your name
Email address
Phone number
Shipping and billing address
Order details
Payment confirmation details
Messages or inquiries you send to us
Website usage information such as pages visited, device type, browser type, and general location

We collect this information only when it is needed to provide our services, process your orders, improve your shopping experience, or communicate with you.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations and delivery updates
Respond to your questions or customer support requests
Improve our website, products, and services
Send promotional emails, new arrival updates, or special offers if you choose to subscribe
Prevent fraud, misuse, or unauthorized activity
Meet legal, tax, or business record requirements

We only use your information for genuine business purposes related to Velora Fashion.

3. Payment Information

Payments on our website are processed through secure third-party payment providers. Velora Fashion does not store your complete card or banking details.

Your payment information is handled securely by the payment provider used at checkout.

4. Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted service providers who help us run our store, such as:

Payment processors
Delivery and courier services
Website hosting providers
Email and marketing tools
Customer support tools
Analytics and advertising platforms

These providers only receive the information needed to perform their services.

5. Email Marketing

If you subscribe to our newsletter, we may send you emails about new arrivals, offers, style inspiration, and brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website performance, and show relevant content or ads.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.

7. How We Protect Your Information

We take reasonable steps to keep your personal information safe. We use secure systems, trusted service providers, and protective measures to reduce the risk of unauthorized access, misuse, or loss of information.

However, no online platform can guarantee complete security. We encourage customers to use strong passwords and keep their account information private.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your personal information
Withdraw marketing consent
Ask questions about how your information is used

To make a privacy request, please contact us using the details below.

9. Order and Business Records

We may keep certain information for business, legal, tax, accounting, or fraud-prevention purposes. This may include order history, invoices, shipping records, and customer communication.

10. Third-Party Links

Our website may include links to third-party websites, social media pages, or payment services. We are not responsible for the privacy practices of those third-party websites. Please review their privacy policies before sharing your information with them.

11. Children’s Privacy

Velora Fashion does not knowingly collect personal information from children. Our website is intended for customers who are able to make purchases with proper consent and payment authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, or legal requirements. The updated version will be posted on this page with a new “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Velora Fashion
Email: support@velorafashion.com
Phone: +92 300 1234567
Location: Lahore, Pakistan

We will do our best to respond to your request as soon as possible.