Refund policy

Refund and Return Policy

Last Updated: 30 June 2026

At Velora Fashion, we want you to feel happy and confident with your purchase. If you receive an item that is damaged, incorrect, or not as expected, please contact us and we will do our best to help you.

Please read our refund and return policy carefully before placing an order.

1. Return and Exchange Time Period

You may request a return or exchange within 7 days of receiving your order.

After 7 days, we may not be able to accept return or exchange requests.

2. Items Eligible for Return or Exchange

An item may be eligible for return or exchange if:

The item is unused and unworn
The item is in its original condition
The original tags and packaging are attached
You received the wrong item
The item arrived damaged or defective
The size or item delivered is different from what you ordered

To process your request, we may ask for your order number, photos, or videos of the item.

3. Items Not Eligible for Return or Exchange

We do not accept returns or exchanges for:

Used or worn items
Washed items
Items without tags or original packaging
Items damaged due to customer use
Items altered, stitched, or customized after delivery
Sale or clearance items, unless they are damaged or incorrect
Items returned after the 7-day return period

For hygiene and quality reasons, items must be returned in the same condition in which they were received.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 24 to 48 hours of delivery.

Please share:

Your order number
Clear photos or video of the issue
Photos of the packaging, if needed

Once we review the issue, we will guide you about the next step. If the claim is approved, we may offer an exchange, replacement, store credit, or refund depending on the situation.

5. Size Exchange

If you ordered the wrong size or need a size exchange, please contact us within 7 days of delivery.

Size exchange is subject to product availability. The item must be unused, unworn, and in original condition.

Delivery charges for size exchanges may be paid by the customer unless the mistake was from our side.

6. Refunds

Refunds are only processed after we receive and inspect the returned item.

If your refund is approved, it may be issued through the original payment method, bank transfer, or store credit, depending on the payment method used and store policy.

Please allow a few working days for the refund to be processed after approval.

7. Return Shipping Charges

If the return is due to our mistake, such as wrong item, wrong size sent, or damaged product, Velora Fashion will guide you regarding return shipping.

If the return or exchange is requested due to customer preference, wrong size selection, or change of mind, the customer may be responsible for return shipping charges.

Shipping charges are non-refundable unless the issue was caused by our side.

8. Change of Mind

We try our best to show product colors, fabric details, and designs as accurately as possible. However, slight color differences may occur due to lighting, photography, or screen settings.

Returns for change of mind may not always be accepted. If approved, the item must be unused, unworn, and in original condition.

9. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled, but you may request a return or exchange after delivery if it meets our policy conditions.

10. How to Request a Return or Exchange

To request a return or exchange, please contact us with:

Your full name
Order number
Reason for return or exchange
Photos or video, if the item is damaged or incorrect

Contact Details:

Velora Fashion
Email: support@velorafashion.com
Phone: +92 300 1234567
Location: Lahore, Pakistan

Our team will review your request and guide you through the process.

11. Final Decision

Velora Fashion reserves the right to approve or reject any return, exchange, or refund request if the item does not meet our policy conditions.

We always aim to handle every request fairly and respectfully.