Shipping policy
Shipping Policy
Last Updated: 30 June 2026
At Velora Fashion, we do our best to deliver your order safely and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
Once your order is placed, our team will confirm, prepare, and process it as soon as possible.
Orders are usually processed within 1 to 3 working days.
During sales, new launches, Eid season, or busy periods, order processing may take a little longer than usual.
2. Delivery Time
Delivery time may vary depending on your city, courier service, and order volume.
Estimated delivery time within Pakistan:
Major cities: 2 to 5 working days
Other cities and remote areas: 4 to 7 working days
Please note that delivery timelines are estimated and may be affected by courier delays, weather conditions, public holidays, strikes, or other situations beyond our control.
3. Shipping Charges
Shipping charges will be shown at checkout before you confirm your order.
Shipping charges may vary depending on your location, order value, product weight, or any ongoing offer.
If we offer free shipping during a promotion, it will be clearly mentioned on our website or checkout page.
4. Cash on Delivery
If Cash on Delivery is available, you can pay the courier when your order is delivered.
Please make sure your phone number and delivery address are correct so the courier can contact you easily.
Velora Fashion reserves the right to confirm COD orders before dispatch.
5. Order Confirmation
After placing your order, you may receive an order confirmation through email, SMS, WhatsApp, or phone call.
If we are unable to confirm your order due to incorrect contact details or no response, your order may be delayed or cancelled.
6. Tracking Your Order
Once your order is dispatched, we may share tracking details with you through email, SMS, or WhatsApp, depending on the courier service.
You can use the tracking number to check the delivery status of your parcel.
7. Incorrect Address or Contact Details
Please make sure your shipping address, phone number, and order details are correct before placing your order.
Velora Fashion will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
If you notice any mistake in your order details, please contact us as soon as possible before your order is dispatched.
8. Delivery Attempts
Courier companies usually make delivery attempts according to their own policy.
If the customer does not answer calls, refuses delivery, or is unavailable at the provided address, the parcel may be returned to us.
In such cases, re-shipping charges may apply if the customer wants the order to be sent again.
9. Delayed Delivery
We always try to dispatch orders on time, but sometimes delays may happen due to courier issues, public holidays, high order volume, weather, or other unexpected reasons.
If your order is delayed, please contact us and we will help you check the status with the courier.
10. Damaged Parcel on Delivery
If your parcel appears damaged, opened, or tampered with at the time of delivery, please do not accept it or contact us immediately.
If you receive a damaged item inside the parcel, please inform us within 24 to 48 hours of delivery with clear photos or video.
11. International Shipping
At the moment, Velora Fashion mainly ships within Pakistan.
If international shipping is available in the future, delivery charges, timelines, customs duties, and taxes may vary depending on the destination country.
12. Contact Us
If you have any questions about shipping or delivery, you can contact us at:
Velora Fashion
Email: support@velorafashion.com
Phone: +92 300 1234567
Location: Lahore, Pakistan
We will do our best to assist you as soon as possible.